Frequently Asked Questions

Everything you need to know about shopping with animate USA

What is the standard shipping time for orders within the USA?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.

Can I return an item if it doesn't fit?

Yes, we offer a 30-day return policy for all unworn apparel with original tags attached. Please visit our Returns Portal to start a request.

How do I know which size to order?

Each product page features a detailed size guide. Since our collections feature various fits, we recommend measuring a similar garment you own for the best comparison.

Do you offer international shipping?

Currently, animate USA ships exclusively within the United States and its territories. We hope to expand to international shipping in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How can I track my order status?

Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey in real-time.